1. Privacy Statement
Pink Hope (ABN 43 159 082 792) (Pink Hope, we, us and our) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect
and manage personal information and how to contact us if you have any queries about our management of your personal information.
2. Awareness
Pink Hope provides this Privacy Policy to make you aware of our privacy practices and of the choices you can make about the way your information is collected and used.
To make this Privacy Policy easy to find, we make it available on our homepage and from the bottom of every pinkhope.org.au page.
3. What is personal information
"Personal information" is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable.
Examples include an individual's name, address, email address and date of birth.
"Sensitive information" is a special category of personal information. Sensitive information includes health and genetic information, information about an individual's race or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations or criminal record, and biometric information used for biometric identification.
4. The kinds of personal information we collect and hold
The kinds of information we collect and hold about you will depend on the nature of your dealings with us and the circumstances of collection, including whether we collect the information from you as a subscriber, customer, supplier, contractor, job applicant or in some other capacity.
For example:
• we may collect your name, telephone number and email address if you subscribe to different events and seminars, make requests, register to receive materials or contact us with an inquiry, request for information,
provide feedback or correspond with us;
• to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may ask you to provide us with information regarding your professional interests,
demographics and more detailed contact preferences.
• if you submit an order through our website, we will collect information to fulfil your order, including your name, billing address, shipping address, payment information (including credit card number), email address and phone number.
• we may collect information about how you access, use and interact with our website using tools such as Google Analytics. This information may include technical data such as your IP address, the date and time of your
visit, the pages you viewed, the page you came from to get to our site, any documents you downloaded and the type of browser and operating system you used; and
• if you deal with us in some other capacity, we may collect your name and contact details and any other information you choose to provide to us.
We may collect sensitive information (such as health information), and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).
If you provide us with personal information about another person, please make sure that you tell them about this Privacy Policy.
If you are or have been our employee, the handling of your personal information may be exempt from the Australian Privacy Principles if it is directly related to your employment relationship with us.
5. How we collect personal information
Pink Hope collects personal information in a variety of ways, including when you interact with us in writing, electronically or by telephone or when you communicate with us through our website or social media channels.
6. The purposes for which we collect, hold, use and disclose personal information
Pink Hope uses your information to better understand your needs and provide you with better service, whether as a visitor of the firm, contact or client. We collect, hold, use and disclose personal information for a range of purposes, including:
• to supply our products and services to you;
• to process your orders and communicate with you about those orders;
• to respond to your requests or enquiries about our products and services;
• to process payments made to us;
• for our administrative purposes and internal record keeping;
• to provide you with customer service or technical support, and deal with any complaints or feedback you have;
• to perform research and analysis including data analytics and statistical activities, and to improve or develop our products or services;
• to manage our relationships with our customers, suppliers and contractors;
• to comply with our legal obligations and assist government and law enforcement agencies or regulators; and
• to consider job applicants for current and future employment.
We may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in other dealings with you.
7. Direct marketing
From time to time, we may also use your personal information to contact you for market research or to provide you with marketing information about our products and services, special offers, promotions and events that we think would be of particular interest to you. We may contact you by email or telephone. You can let us know at any time if you no longer wish to receive these communications or wish to opt out of receiving such direct marketing or market research by contacting us at info@pinkhope.org.au. Please provide your name, email and/or address and relevant information about subscriptions or registrations you may have with Pink Hope. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.
8. Disclosure of personal information to third parties
We may disclose your personal information to third parties for the purposes outlined above.
Unless we have your permission or are required by law, we will only share the personal data you provide online with other Pink Hope entities and/or business partners who are acting on our behalf. Such third parties may include, where appropriate:
• Pink Hope entities;
• financial institutions for payment processing;
• our contracted service providers;
• delivery and shipping providers;
• information technology service providers;
• marketing, promotional and market research agencies;
• external business advisors (such as auditors and lawyers); and
• if you are a job applicant, referees whose details you have provided to us.
We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).
Please note that Pink Hope entities and/or business partners are governed by our Privacy Policy with respect to the use of this data and are bound by the appropriate confidentiality agreements.
Pink Hope will not sell, rent, or lease your personal information to others.
9. Disclosure of personal information to overseas recipients
We do not currently disclose personal information to recipients overseas.
10. How we hold personal information
We do not currently disclose personal information to recipients overseas.
11. Choice
Pink Hope will not use or share the personal information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us via a tick box on each form and we will do everything we can to honour such requests.
12. Access to and correction of your personal information
Pink Hope strives to keep your personal information accurate. Please contact us (using the contact details at the end of this Privacy Policy) if you would like to access or correct the personal information, we hold about you.
We will generally provide you with access to your personal information (subject to some exceptions
permitted by law) but may charge an access fee to cover the cost of retrieving the information and supplying it to you.
We will generally provide you with access to your information, including making every effort to provide you with online access to your registration data (where possible) so that you may view, update or correct your information.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the web page where you originally entered it and follow the instructions on that web page.
Certain areas of Pink Hope’s website may limit access to specific individuals through the use of passwords and through providing personal information on the member/login page.
13. Security
Pink Hope is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we use encryption when collecting or transferring sensitive data.
Please note that links to third-party websites on the site are provided solely as a convenience to you. If you use these links, you will leave the Pink Hope site. Pink Hope has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites, their content or their Privacy Policy.
Pink Hope does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the thirdparty sites linked to this site, you do so at your own risk.
14. How Pink Hope uses cookies
A cookie is a piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file. The purpose of a cookie is to help us analyse web traffic or let us know when you visit a particular site.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes and dislikes. For example, when you visit an electronic store, a cookie makes it easy to shop by allowing you to drop things into a shopping cart; the cart itself is not the cookie, the cookie is placed on your hard drive and keeps track of your cart versus others in use at the same time.
15. How we use cookies
Pink Hope uses traffic log cookies to identify what pages are being used and which ones aren’t. This helps us aggregate and analyse data about webpage traffic and make improvements to our website (pinkhope.org.au) to better meet our visitor, contact and client needs. Pink Hope uses this information only for statistical analysis purposes and then the data is removed from the system.
That is the case of many of our support and information-sharing pages and forums. Denial of a traffic log cookie should not prevent you from using one of these sites.
A few pinkhope.org.au pages use temporary cookies as part of the customer web navigation experience, tracking unique IDs for that particular website session only.
Examples are newsletter registration sites. This cookie, by itself, only tells us that a previous pinkhope.org.au visitor, contact or client has returned. If you deny the cookie, you can still use the site anonymously.
16. Your choice about cookies
Overall, cookies help us give you a better website to use, by letting us monitor what’s working and what isn’t through site traffic analysis. Pink Hope wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you chose to share with us. This practice is strictly enforced.
Most web browsers automatically accept cookies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. On the Pink Hope website, you will be able to disable all cookies other than mandatory cookies. This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings. There are also online resources that may help you learn more how to opt out of targeted behavioural advertising from many major thirdparty network advertisers. If you do disable cookies from your browser, you may not be able to access certain sections of the website that use essential cookies, and this may make your experiences on the Site less efficient.
We know that a lot of people have concerns about cookies, but in talking with many of our visitors, contacts and clients, we believe that the benefit we both gain from their proper use is worthwhile.
You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contains cookies; those files are stored as part of your internet browser.
17. Complaints
Please contact us (using the contact details at the end of this Privacy Policy) if you have any concerns or complaints about the manner in which we have handled your personal information. We may ask you to put your complaint in writing and provide details about it. We will inquire into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
18. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time at our discretion. Amended versions will be posted at https://www.pinkhope.org.au/privacy.
19. Contact details
If you would like more information about our approach to privacy, or if you wish to contact us regarding the information set out in this Privacy Policy, please contact us at:
By phone: 02 8084 2288
By email: info@pinkhope.org.au
By post: PO Box 725, Narrabeen NSW 2101
Last reviewed: 20/02/2024
